Refund & Return Policy

Effective Date: July 5, 2025

At Buytorious, we want you to be fully satisfied with your purchase. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns Eligibility

We accept returns for most products within 14 days of delivery, provided the item is:

Unused and in its original condition
In the original packaging, with all tags and accessories
Accompanied by a valid proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (if any)
Personal care products
Gift cards or downloadable products
Customized or made-to-order items

3. Return Process

To initiate a return, please contact us at:
📧 Email: support@buytorious.com

Include your order number and reason for return.
We will provide you with return instructions and a return shipping address.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or sent in error.
We recommend using a trackable shipping service; we are not responsible for lost return shipments.

5. Refunds

Once we receive and inspect your return, we will notify you via email.
If approved, your refund will be processed to your original payment method within 7-10 business days.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please email us at support@buytorious.com.

7. Late or Missing Refunds

If you haven’t received your refund yet:

First, check your bank account again.
Then contact your credit card company or bank (it may take time before your refund is officially posted).
If you still have not received your refund, please contact us at support@buytorious.com

8. Contact Us

If you have any questions about this Refund Policy, please reach out:
📧 Email: support@buytorious.com
🌐 Website: https://buytorious.com